Support & FAQ

How does AI playlist curation work?

You describe what you want to hear — a mood, activity, era, genre, or even a very specific vibe — and Beyond25 runs an AI research agent to find tracks that fit. The agent searches across music catalogs and the web, evaluates each track against your request, and assembles a playlist in real time. You can watch it work step by step as results appear. Once complete, you can save the playlist directly to your connected music service or browse it in the app.

What music services are supported?

Apple Music and YouTube Music are fully supported as Official Services — connect either in Settings > Connected Services to search their catalog with the AI and save playlists directly to your library. Apple Music uses a MusicKit prompt; YouTube Music uses your Google account.

Every other service — Spotify, Tidal, Deezer, Amazon Music, SoundCloud, Pandora, Qobuz and around fifty more — works by export. Beyond25 hands you the tracklist and an independent transfer service puts it in your library, usually in about a minute. Spotify accounts cannot be connected to Beyond25 yet, but your playlists can still end up in Spotify.

What is Export mode?

Export mode lets you use Beyond25 without connecting any music service. You get full AI research, track recommendations, and playlists inside the app — and you can send any playlist to Spotify, Tidal, Deezer and 50+ other services using the Export button. Connecting an Official Service (Apple Music or YouTube Music) in Settings lets you save playlists directly to your library with one tap instead.

How do I get a playlist into Spotify or another service?

Open any playlist, tap Export, and choose where your music lives. Beyond25 hands your track list to Soundiiz, which opens with the playlist already loaded — you sign in to your service there and confirm. No copying or pasting, and it takes about a minute. You do not need to be in Export mode.

Spotify, Apple Music and YouTube Music each have their own button. “Other ways to export” covers every other service, plus a plain track list you can copy and downloadable CSV and M3U8 files if you would rather handle it yourself.

The transfer services (Soundiiz, TuneMyMusic) are independent and not affiliated with Beyond25. Only the track titles and artist names of the playlist you picked are sent, to build the import — never your account details. You sign in to your streaming account on their site, never in Beyond25.

What is Ollama / local AI mode and how do I use it?

Ollama is an open-source tool that runs large language models locally on your own machine. When you configure Beyond25 to use Ollama, all AI processing happens on your device or your own server — nothing is sent to a cloud AI provider. Local mode does not consume credits. To use it, install Ollama on your computer, pull a compatible model, and enter your Ollama server address in Beyond25 Settings > AI Provider. Cloud AI (Gemini) is the default and requires no setup.

How do credits and plans work?

Cloud AI requests consume credits based on the processing involved — longer research sessions with many tracks use more than quick requests. Your balance is shown in your account. Free includes 25 credits a month, Plus 750, and Pro 1,500; unused credits do not carry over. Local AI (Ollama) never consumes credits. Full pricing details are on the Pricing page.

My playlist did not save or sync to my music service

First check that your service is still connected in Settings > Connected Services — tokens can expire. Disconnect and reconnect if needed, then try saving again from the playlist screen. For Apple Music, make sure Beyond25 has media library permission (device Settings > Privacy & Security > Media & Apple Music on iOS). For YouTube Music, re-authorize your Google account. You can also use the Export button on any playlist to move it across without a connection. If the issue persists, note the playlist name and contact support using the form on this page.

I cannot connect Apple Music or YouTube Music

Use a supported browser and complete the provider sign-in flow when prompted. Pop-up blockers can interrupt OAuth flows — temporarily disable them if the YouTube Music window does not open. For Apple Music, MusicKit requires Safari or a Chromium-based browser. Try disconnecting and reconnecting in Settings > Connected Services. If the issue persists, contact support and mention which browser and service you are using.

How do I contact support?

Use the form at the top of this page. After you submit, you will receive a confirmation email at the address you provide — that is the email we will reply to. If you are signed in, your account ID and email are automatically attached to the message, which helps us look up your account faster. We typically respond within a few business days. For billing issues, include your purchase date and the email on your account.

Refunds and subscriptions (web)

Web subscriptions and credit purchases are processed by Stripe. You can cancel your subscription at any time from your account settings — your access continues until the end of the current billing period. Refund eligibility is described in our Terms of Service. If you believe you were charged in error, use the support form with your purchase date and the last four digits of the card used and we will investigate promptly.

How do I delete my account or request my data?

You can request account deletion or a copy of your data by contacting support. Use the form on this page or email [email protected] with the subject “Account deletion request” or “Data request”. Include the email address on your account. We will process your request in accordance with applicable privacy law. Deleting your account removes your profile, chat history, and saved playlists from our servers; music saved to your streaming service library is unaffected.

Where are Terms, Privacy Policy, and EULA?

Use the links in this page's footer below, or the footer on the home page. The Pricing page explains credit costs and subscription tiers in full.

Where can I read the accessibility statement?

Our accessibility statement describes our goals for inclusive web access, known limitations, and how to report barriers. Read it at https://www.beyond-25.com/accessibility. It is also linked from the home page footer.

Do Not Sell or Share my information (California)

California residents can opt out of the sale or sharing of personal information. Use the privacy request form linked below, or go to Settings > Legal & support in the app. You can also email [email protected] directly with the subject “CCPA Opt-Out”. We will process your request within 15 business days as required by law.